Privacy Policy

Norcare 247 respects the privacy of visitors to its website and individuals who contact us about our automotive maintenance and repair services. This Privacy Policy describes the types of information we may collect, how we use it, when it may be shared, and the choices available to you.

By using our website or providing information to us, you acknowledge the practices described in this policy. Where consent is required by law, we will seek it before carrying out the relevant activity.

1. Information We May Collect

Depending on how you interact with Norcare 247, we may collect the following categories of information:

• Contact information: Your name, email address, telephone number, and other details you choose to provide when contacting us.
• Service enquiry information: Details about your vehicle, the maintenance or repair service you are requesting, your questions, and any information you include in a message.
• Communication records: Information contained in emails, telephone enquiries, appointment discussions, and other communications with us.
• Website usage information: Certain technical information may be collected automatically, such as your browser type, device information, IP address, pages visited, and the date and time of access, depending on the website tools and settings in use.

Please avoid including payment card details, passwords, or other highly sensitive information in general website enquiry forms or ordinary email messages.

2. How We Use Your Information

We may use information collected from you for legitimate business purposes, including:

• Responding to enquiries and requests for information.
• Discussing automotive maintenance, inspection, and repair requirements.
• Arranging and managing service appointments where applicable.
• Communicating about requested work, estimates, parts, and service updates.
• Maintaining business and communication records.
• Operating, maintaining, and improving our website.
• Protecting the website, preventing misuse, and addressing security issues.
• Meeting applicable legal, regulatory, and record-keeping obligations.

3. How We Share Information

Norcare 247 does not sell personal information to third parties for money. We may share information when reasonably necessary for business operations or where permitted or required by law.

Depending on the circumstances, information may be shared with:

• Service providers who support website hosting, email, communications, security, or other business operations.
• Professional advisers, including legal or accounting advisers, where appropriate.
• Government authorities, regulators, courts, or law enforcement agencies when legally required or when necessary to protect legal rights and safety.
• Relevant parties in connection with a business transfer, restructuring, or sale, subject to applicable privacy requirements.

We do not authorize service providers to use personal information for purposes unrelated to the services they perform for us, subject to their applicable contractual and legal obligations.

4. Cookies and Similar Technologies

Our website or its hosting platform may use cookies and similar technologies to support website functionality, remember preferences, understand website performance, or improve the visitor experience.

Cookies are small files stored on your device by a website. You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

If analytics, advertising, or other tracking technologies are added to the website, this policy and any applicable consent arrangements should be updated to describe their use.

5. Advertising and Analytics

Our website may be used to support advertising or business promotion. If advertising platforms, analytics services, conversion measurement tools, or similar technologies are used, they may process certain technical or usage information in accordance with their own policies and the settings configured for the website.

Where required by applicable law, visitors will be provided with appropriate information and choices before non-essential tracking technologies are used.

6. Third-Party Websites and Services

Our website may contain links to external websites or services. These third parties operate independently and have their own privacy policies and practices.

Norcare 247 is not responsible for the privacy, security, or content of websites that we do not operate. We encourage you to review the privacy policy of any external website before providing personal information.

7. Data Security

We take reasonable steps to protect information under our control against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, email system, or electronic transmission can be guaranteed to be completely secure.

You should take care when sending personal information online and avoid transmitting sensitive information through channels that are not intended for it.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing business relationships, maintaining appropriate records, resolving disputes, and meeting legal obligations.

When information is no longer required, we take reasonable steps to delete it, destroy it, or otherwise handle it in accordance with applicable requirements.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights concerning the personal information we hold about you. These rights may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of information, where legally permitted.
• Objecting to or requesting restrictions on certain processing activities.
• Withdrawing consent where processing is based on your consent.
• Opting out of certain marketing communications, where applicable.

To make a privacy-related request, contact us using the details at the end of this policy. We may need to verify your identity before responding. Some information may need to be retained where required by law or for legitimate business purposes.

10. Children's Privacy

Our website and automotive services are intended for a general audience and are not directed specifically to children. We do not knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

11. Visitors from Other Locations

Norcare 247 is based in the United States. If you access our website from another country or region, information you provide may be processed in the United States or in other locations where our website or service providers operate.

Privacy rights and requirements vary by jurisdiction. We will handle personal information in accordance with the laws applicable to our activities and the individuals concerned.

12. Do Not Track and Browser Preferences

Some browsers offer privacy settings or signals intended to communicate a user's tracking preferences. Because there is no single consistent standard for all such signals, website responses may vary. You can also manage cookies through your browser settings and use any privacy choices made available on the website.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal obligations change. Any revised policy will be published on this page with an updated effective date.

We encourage visitors to review this page periodically to remain informed about how information is handled.

14. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to make a privacy request, or want to raise a concern about the handling of your information, please contact us: